Invitation to Negotiate Information Technology Risk Assessment

Information Technology

Jim Douglas
Chief Administration Officer
(561) 355-2996
E-Mail Us

Steve Stanec, Director of IT Projects
Radcliffe Brown, Finance Systems Manager
Alice Djubin, IT Project Manager
Victor Madonna, Applications Support Manager
Elving Torres, Systems Support Manager

This department supports all Clerk departments, and through them, the public. Our staff, composed of technical support personnel and applications support personnel, supports all of the computers, servers, and application software used by over 700 Clerk employees.

Currently, we support the following automated systems:

• Child Support Enforcement
• Criminal Court Case Management (ISS - targeted repl. October 2006)
• Civil Court Case Management (ISS)
• Domestic Violence
• County Finance (ISS)
• County Payroll (ISS)
• Clerk Accounting and General Ledger
• Clerk Human Resources and Payroll
• Interactive Voice Response (includes voice recognition in English and Spanish)
  • Family Division - Information on Child Support payments
  • Traffic Division - Information on Traffic Citations and offering the ability to pay them
• Case Folder Tracking
• Electronic Document Management (access to Board of County Commissioners meetings, and the ability to view the minutes of the meetings and the images of documents associated with agenda items)
• Official Records Information System (Images of all documents recorded through the Clerk's office) - Web Access to the Official Records Index and images
• Clerk's Intranet (Policies and procedures, employee handbook, newsletters, etc.)
• Evidence Tracking System
• Traffic citation imaging, storage and retrieval

The four systems (noted as "ISS") are currently contracted to the Palm Beach County Information Systems Services Department, with whom we work closely. These applications are operated and maintained by ISS on the county's servers. The Clerk & Comptroller has been attempting to continue to reduce operating costs by modernizing all applications and assuming local control of those applications which concern only the Clerk & Comptroller's office. We plan to continue on this path with other automated systems, making even more significant savings and major improvements in all areas of our service to the Clerk & Comptroller's operating departments and to the public.

We are planning the following improvements to our systems: 

• Payroll/ERP Project
• Simplified reporting procedures to allow the public to request special reports and forms;
• Increased access to the public for viewing/retrieving public information over the Internet; 
• Implementation of an enterprise-wide Electronic Document Management System;
• Simplified access to all Clerk-maintained data through Windows-based (PC) design;
• Increased access to the public in providing pro-se forms, forms submission, etc.; and
• The continued use of newer technologies, as they gain acceptance by the IS industry, to increase our level of service while reducing our costs.